Refund policy

Cancellation Policy

Consumers have a fourteen-day right of cancellation.

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of cancellation, you must inform us:

CPS Kältetechnik GmbH
Benzstraße 1
70839 Gerlingen
Germany
Email: widerruf@kaelte4you.de
Phone: +49 (0) 7156 30717 0
Fax: +49 (0) 7156 3071719

by means of a clear statement, for example a letter sent by post, fax, or email, of your decision to cancel this contract. You may use the attached model cancellation form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the notification of exercising your right of cancellation before the cancellation period expires.

Consequences of Cancellation

If you cancel this contract, we must refund all payments we have received from you, including delivery costs, except for any additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract.

For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for checking their condition, properties, and functionality.

The right of cancellation does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer.

Model Cancellation Form

If you wish to cancel the contract, please complete this form and return it to us.

To:
CPS Kältetechnik GmbH
Benzstraße 1
70839 Gerlingen
Germany
Email: widerruf@kaelte4you.de
Fax: +49 (0) 7156 3071719

I/we () hereby cancel the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if notified on paper:

Date:

(*) Delete as appropriate.